The parties:
- security guards: Paladin employees
- security employer: Paladin Security
- client: Metropolis at Metrotown Mall (BC)
With zero justification, security guards repeatedly assaulted and falsely arrested a teenager.
The consequences:
- guards: criminal charges
- Paladin: 1M payment
- client: 800k payment
Total payment: 1.8M
- a judge saying this is a case of gross negligence and abuse of power
- a judge saying the victim did nothing illegal
- Paladin admitted to “negligent training of its guards”
CA🍁SP‘s observation: Paladin has a training academy, but their guards were negligently trained. In-house training often fails because the pressures of low-cost security services means trimming expenses. Training is an expense. Companies marginalize training to stay competitive and maximize profit. Read CA🍁SP‘s Professionalizing security training document for details.
To ensure quality transparent training, training must be conducted by independent third party trainers.
https://www.cbc.ca/news/canada/british-columbia/metrotown-false-arrest-detainment-mall-9.7174133
